Khai Is Handling Customer Complaints After a New Product Had

question 20

Multiple Choice

Khai is handling customer complaints after a new product had to be recalled because serious defects.What kind of decision is best for this situation?

• A)Programmed decision
• B)Non-programmed decision
• C)Risky decision
• D)Uncertain decision

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Definitions:

Psychoanalytic Theory

A theory developed by Sigmund Freud that emphasizes unconscious mental processes and childhood experiences in shaping personality and behavior.

Internal Conflict

The struggle occurring within a person’s mind, often between different desires, impulses, or values.

Unconscious Motivation

Drives and desires that influence an individual's behavior and decisions, of which they are not consciously aware.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired: a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.