Kimberly Is a Sales Associate at Justice,and a Customer Has

question 77

Multiple Choice

Kimberly is a sales associate at Justice,and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?

• A)Non-programmed decision
• B)Programmed decision
• C)Opportunity decision
• D)She did not have to make a decision here

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Definitions:

Relation

The way in which two or more concepts, objects, or people are connected.

Multiple Languages

The ability of an individual to speak, understand, read, and write in more than one language proficiently.