John Is an Owner of a Franchise That Produces Custom

question 55

Multiple Choice

John is an owner of a franchise that produces custom signs and banners.Prior to the recession,the majority of John's business came in the form of walk in and repeat customers.After the recession,the amount of traffic to his shop dwindled and his business was suffering.John decided to hire an outside sales person to actively find new business rather than wait for new business to come to him.What type of change did John implement?

• A)Strategy
• B)Structure
• C)Technology
• D)People

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Definitions:

Dairy Cooperative

An agricultural cooperative where dairy farmers pool their resources for mutual economic benefit, often involving production and marketing of dairy products.

Emotional Intelligence

The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Executive Failure

Occurs when top-level management is unable to meet the expected performance standards, leading to negative consequences for the organization.

Overseas Assignments

Assignments given to employees that require them to work in a foreign country, typically for the purpose of gaining international experience, filling specific skill gaps, or expanding business operations.