You Are Upset That the Company Is Implementing a New

question 69

Multiple Choice

You are upset that the company is implementing a new policy for swapping scheduled shifts.The new policy requires employees to send a 48-hour notice when swapping scheduled shifts,and waiting for supervisor approval before an actual swap can occur.You feel that the current policy in which employees can swap shifts at any time without supervisor approval is sufficient and that a change is not necessary.You feel that the new policy will become an inconvenience to both employees and supervisors causing inefficiency in scheduling.What it at the core of your resistance to change?

• A)Uncertainty
• B)Learning anxiety
• C)Self-interest
• D)Fear of loss

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Definitions:

Stock Brokerage

Firms that act as intermediaries between investors and securities exchanges, facilitating the buying and selling of stocks.

People Management

The practice of recruiting, training, and overseeing employees in a workplace to maximize their performance.

Services

Intangible products provided to consumers, such as repairs, entertainment, or consultation, which do not result in ownership of anything physical.

Customer Experience Management

The method of creating and responding to interactions with customers in a way that fulfills or surpasses their expectations, aiming to boost satisfaction, loyalty, and support among them.