Mary Is a New Supervisor Working with a Pre-Existing Staff

question 17

Multiple Choice

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.She realizes that she may have overstepped boundaries with the staff and has made efforts to make sure the staff knows she has their best interests in mind.She has encouraged staff members to suggest their own ideas and emphasizes that their input is important in making decisions.How is Mary overcoming resistance with her staff?

• A)by creating a win-win situation
• B)by creating urgency
• C)by clearly state why the change is needed and how it will affect employees
• D)by developing a positive trust climate for change

---

Definitions:

Person Perception

The process by which individuals form impressions and make judgments about the characteristics and motives of others.

Cognitive Misers

A term describing how individuals prefer to conserve cognitive energy by simplifying complex information and relying on heuristics for decision-making.

Stereotypical

Pertaining to a fixed, overly simplistic, and generalized belief or idea about a particular group of people or thing.

Defensive Attribution

A psychological process in which individuals attribute causes to events in a way that defends themselves from feelings of vulnerability and mortality.