Marla Works for Direct Consulting,a Consulting Firm That Specializes in Direct

question 98

Multiple Choice

Marla works for Direct Consulting,a consulting firm that specializes in direct feedback.She has been hired by "Find Your Car" to solve why their customer base is shrinking.In order to utilize direct feedback organizational development intervention,Marla:

• A)Suggests a direct change for "Find Your Car" to make.
• B)Brings in members from all areas of "Find Your Car" to help her problem solve.
• C)Issues questionnaires to all customers in "Find Your Car's" database.
• D)Creates a Forcefield Analysis for "Find Your Car".

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Definitions:

Vicarious Conditioning

A learning process in which an individual learns to respond in a certain way by observing others, who are called models, experiencing consequences for their behavior.

Throwing Salt

A superstitious act of throwing salt over one's shoulder to ward off evil or bring good luck.

Chef

A professional cook, typically the chief cook in a restaurant or hotel, responsible for preparing meals, planning menus, and overseeing the kitchen staff.

Observational Learning

A learning process where individuals learn by watching the behaviors of others and the consequences of those behaviors.