Adam Works as a Top Manager for FedEx,which Has Switched

question 66

Multiple Choice

Adam works as a top manager for FedEx,which has switched to an upside-down organization chart,with customers at the top and management at the bottom.What does this remind Adam?

• A)Managers are the foundation of the business and maintain the structure of the organization
• B)The ultimate goal is customer value and a manager's role is to support employees in providing customer value
• C)Employees keep customers and managers distant so that managers can focus on more generalized work and policy
• D)That he must give the customers what they want regardless of the situation

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Definitions:

Dividend Yield

The ratio of a company's annual dividend payments to its share price.

Capital Gains Yield

reflects the price appreciation of a security or an investment, showing the percentage increase in the investment's value over a period.

Deviations

Instances of departing from an established course or accepted standard.

Average Return

The sum of returns accrued over a period divided by the number of periods to assess investment performance.