The Absolute First Step to Be Taken When Addressing Customer

question 5

Multiple Choice

The absolute first step to be taken when addressing customer complaints is to _____and_____.

• A)admit the mistake;apologize
• B)apologize;develop a plan to address the complaint
• C)quickly present a solution;apologize
• D)admit the mistake;develop a plan to address the complaint

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Definitions:

Annual Percentage Rate

The annual rate charged for borrowing or earned through an investment, accounting for any fees or additional costs associated with the transaction, expressed as a percentage.

Treasury Bill

Short-term, government-issued debt securities that mature in one year or less.

Par

The face value of a bond or other security, which is the amount the issuer promises to repay at maturity.

Dollar-Weighted Return

A measure of an investment's return, taking into account the timing and size of cash flows into and out of the investment.