XYZ Corp's Customer Satisfaction Is Slowly Declining

question 20

Multiple Choice

XYZ Corp's customer satisfaction is slowly declining.What part of the organizational system are they lacking in?

• A)Feedback
• B)Inputs
• C)Concurrent control
• D)Solutions

---

Definitions:

Immoral Actions

Behaviors that are considered to be wrong or unethical according to societal norms or personal ethical standards.

Unhappiness

A state of sadness, dissatisfaction, or general discontent.

Political Scientist

A social scientist who studies the theory and practice of politics, governmental policies, and political behavior.

Robert Axelrod

An American political scientist known for his interdisciplinary work on the evolution of cooperation.