Sloan Is Currently Training Shelby on the Proper Way to Deliver

question 16

Multiple Choice

Sloan is currently training Shelby on the proper way to deliver drinks to a table.Sloan is telling Shelby that when there appears to be a child under the age of 5,she should by default bring the drink in a cup with a lid and straw to minimize the risk of spills.Which stage of coaching is Sloan using?

• A)Describe current performance.
• B)Describe desired performance.
• C)Get a commitment to the change.
• D)Follow up.

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Definitions:

Self-disciplined

The ability to control one's feelings and overcome weaknesses, allowing for the pursuit of long-term goals with persistence.

Classical Conditioning

Principles stemming from Ivan Pavlov’s digestion experiments that help people understand the most elementary type of learning: how people acquire uncomplicated habits and reflexes.

Habits

Regular tendencies or practices, especially ones that are hard to give up.

Reinforcement Schedules

The strategies used in behavior modification that determine how and when a response will be rewarded.