Dongfang Has Recently Moved Up to Shift Manager at Common

question 24

Multiple Choice

Dongfang has recently moved up to shift manager at Common Grounds, a popular local coffee shop.When she was a barista, she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement, Holly, started, Dongfang continued to talk to the customers about the different coffees rather than training Holly to take over that role.Dongfang is struggling with ____________.

• A)leading the store
• B)managing people
• C)controlling Holly
• D)nonmanagement functions

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Definitions:

Pump Division

A business segment within a company focused on the production, sales, and service of pump-related products.

Pool Products Division

A specific branch of a company focused on the development, production, and marketing of pool-related products.

Fixed Costs

Fixed costs are expenses that do not fluctuate with changes in production volume or business activity levels.

Service Department

An organizational unit that provides support to the main production operations, often through maintenance, logistics, or administrative services.