Dongfang Has Recently Moved Up to Shift Manager at Common

question 24

Multiple Choice

Dongfang has recently moved up to shift manager at Common Grounds, a popular local coffee shop.When she was a barista, she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement, Holly, started, Dongfang continued to talk to the customers about the different coffees rather than training Holly to take over that role.Dongfang is struggling with ____________.

• A)leading the store
• B)managing people
• C)controlling Holly
• D)nonmanagement functions

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Definitions:

Competitor

A business or individual that competes in the same industry or field as another, offering similar products or services.

Potential Sales

The possible future sales achievable in a given market segment or with a certain customer base, often used in forecasting.

Time Invested

The amount of time one dedicates to a particular activity, project, or goal, often with the expectation of future benefits.

Account

An Account typically refers to a record or arrangement by which an organization maintains its relationship with a customer or client, tracking transactions and interactions.