The Step in Lewin's Change Model That Includes the Change

question 54

Multiple Choice

The step in Lewin's change model that includes the change process in which employees learn new, desirable behaviors, skills, values, and attitudes is __________.

• A)freezing
• B)unfreezing
• C)refreezing
• D)moving

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Definitions:

Potential Buyers

Individuals or organizations that might be interested in purchasing a product or service.

Warranties

Guarantees issued to the purchaser of a product by its manufacturer or seller, promising repair or replacement within a certain period if necessary.

Adverse Selection

A situation where there is an imbalance in information that results in high-risk parties being more likely to engage in transactions than low-risk parties, often observed in insurance markets.

Good Quality

The degree to which a product or service meets or exceeds customer expectations.