Saad Has Been a Manager at Revel Consulting for the Past

question 61

Multiple Choice

Saad has been a manager at Revel Consulting for the past five years.As the business has grown, Saad has taken on more and more responsibilities and is now at the point where he is working on over 10 projects every quarter.Saad's supervisor, Vance, wants Saad to hire two assistant managers to aid Saad in managing projects; however, while Saad agrees that he is becoming overwhelmed, he fears that additional employees will make completing the projects more difficult, which makes him hesitant to agree with Vance's plan.Saad appears to be stuck at which step of the motivational process?

• A)Need
• B)Motive
• C)Satisfaction or dissatisfaction
• D)Feedback

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Definitions:

Enlightened Leadership

Highly effective leadership resulting from viewing human resources as an organization’s greatest asset; treating every individual with dignity, warmth, and support; tapping the constructive power of groups through visioning and team building; and setting high performance goals at every level of the organization.

Organizational Climate

The social and psychological work atmosphere, including reward systems, organizational clarity, standards of performance, warmth and support, and leadership practices; a range of organizational health from exploitation to enlightenment that influences both employee morale and organizational effectiveness.

Service Cultures

Organizational cultures that prioritize customer service as a key component of business strategy and employee behavior.

Customer Satisfaction

measures how products or services provided by a company meet or surpass a customer's expectations.