Admitting a Mistake and Apologizing to a Customer May Cause

question 96

True/False

Admitting a mistake and apologizing to a customer may cause them to become more upset and increasingly defensive as you confirm that they have been wronged.

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Definitions:

Cause and Effect

A relationship between events or things, where one is the result of the other or others.

Scientific Experiments

Methodological tests or trials conducted to explore scientific hypotheses, establish factual information, or validate theories.

Formal Research

Refers to a systematic investigation or study conducted to obtain and document detailed knowledge or understanding of a subject, following structured methods and protocols.

Company Files

Official documents, records, or data related to the operations, administration, or history of a business or organization.