Timeliness Is Important to Customers

question 16

True/False

Timeliness is important to customers.

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Definitions:

Courtesy Copy

A copy of an email or document sent to someone who is not the primary recipient but who may find the information useful or relevant.

Blind Copy

A feature in email that allows you to send a copy to someone without the other recipients seeing their email address.

Salutation

A form of greeting used in written communication, often at the beginning of a letter or email.

Avoid Redundancy

The practice of eliminating unnecessary repetition or overlap in speech or writing to achieve clarity and efficiency.