Customers Generally Respond Well When They Understand the Reason You

question 13

True/False

Customers generally respond well when they understand the reason you cannot make good on a promise or fulfill a request.

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Definitions:

Polite

Showing or characterized by good manners and respect for the feelings of others.

Polite

Exhibiting courteous and considerate behavior or speech, especially in sensitive situations or communications.

Neutral

Impartial or unbiased; not favoring one side over another in disputes or decisions.

Specific Conventions

Customary rules or practices particular to a certain field or context.