When Working with a Customer Who Has a Problem, the First

question 23

Multiple Choice

When working with a customer who has a problem, the first step is to

• A)take immediate action.
• B)defend company policies.
• C)makes sure you understand the customer's problem by asking questions.
• D)all of these choices.

Explore the misapplications and potential errors in judgment arising from specific heuristics.

Compare and contrast System-1 and System-2 thinking in the context of human decision making.

Discuss the implications of heuristic misapplications in real-life scenarios.

Evaluate the consequences of risk and loss aversion in decision making.