Which of the Following Is a Proper Telephone Technique

question 30

Multiple Choice

Which of the following is a proper telephone technique?

• A)answering the phone by the fifth ring.
• B)giving the caller the impression that you are in a hurry.
• C)speaking clearly and using a pleasant, friendly tone of voice.
• D)interrupting the caller.

---

Definitions:

Assault and Battery

Assault refers to the threat of immediate harm or offensive contact, while battery refers to the actual physical impact or offensive contact with another person.

Reasonable Apprehension

A justified fear or expectation based on objective circumstances or evidence.

Assault

A civil wrong that occurs when one person intentionally and voluntarily places another in fear or apprehension of an immediate, offensive physical harm. Assault does not require actual contact.

Private Nuisance

A nuisance that affects only a single individual or a very limited number of individuals.