When Working with a Customer Who Has a Problem, the First

question 23

Multiple Choice

When working with a customer who has a problem, the first step is to

• A)take immediate action.
• B)defend company policies.
• C)makes sure you understand the customer's problem by asking questions.
• D)all of these choices.

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Definitions:

Fundamental Principle

A basic, essential rule or concept that serves as the foundation for a system of belief, behavior, or reasoning.

Aristotle

An ancient Greek philosopher and scientist, one of the greatest intellectual figures of Western history, known for his works on ethics, politics, logic, and science.

Consequentialists

Ethical theorists who believe that the morality of an action is determined by its outcomes or consequences, rather than by the action itself or any set of rules.

Deontologists

Ethical theorists who believe that the morality of an action depends on its adherence to rules or duties, rather than its consequences.