Which of the Following Is a Proper Telephone Technique

question 30

Multiple Choice

Which of the following is a proper telephone technique?

• A)answering the phone by the fifth ring.
• B)giving the caller the impression that you are in a hurry.
• C)speaking clearly and using a pleasant, friendly tone of voice.
• D)interrupting the caller.

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Definitions:

Existential Therapies

A category of psychotherapeutic approaches that focus on individual free will, self-determination, and the search for meaning within the human experience.

Responsibility

Being in a position where you have obligations to manage a situation or govern over an individual.

Reality Therapy

A form of therapy focusing on personal responsibility and focusing on the present rather than the past to solve current problems.

Cognitive

Pertaining to mental processes such as thinking, reasoning, memory, and problem-solving.