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Time-Driven
A model or approach that bases analysis, costing, or scheduling on the amount of time required to perform tasks.
Activity-Based Costing
A technique for allocating costs to products or services based on the resources they consume.
Receiving Calls
The act or process of accepting incoming telephone calls, often in a business context for customer service.
Time-Driven
A method or model that assigns resource costs based on the actual time units consumed by an activity or process.
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