Which of the Following Characteristics Makes It Easier to Measure

question 10

Multiple Choice

Which of the following characteristics makes it easier to measure the quality of a service,relative to that of a product or facilitating good?

• A)Service portions are abstract,rather than concrete
• B)Service portions are transient,rather than permanent
• C)Service portions are psychological,rather than physical
• D)None of the above characteristics make it easier to measure service quality

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Definitions:

Biological Explanations

These explanations attribute behaviors, mental states, and physiological conditions to biological factors, such as genetic, neurological, or evolutionary mechanisms.

Human Behaviour

Refers to the range of actions and mannerisms exhibited by humans in conjunction with their environment, which are influenced by culture, attitudes, emotions, values, ethics, authority, rapport, hypnosis, persuasion, coercion, and genetics.

Releasers

Specific stimuli in the environment thought by ethologists to trigger aggressive responses.

Ethologists

Scientists who study animal behavior in natural environments, focusing on the biological and evolutionary contexts of behavior.