Which of the Following Differentiates Marketing from Customer Service

question 17

Multiple Choice

Which of the following differentiates marketing from customer service?

• A) Marketing is the process of promoting and selling products or services to customers or prospective customers, whereas customer service is the process of providing after-sales service to customers.
• B) Marketing is the process of processing orders and shipping products or services to customers, whereas customer service is the process of providing additional information to customers about the product.
• C) Marketing is the process of detailed planning, engineering, and testing of products and processes, whereas customer service concentrates on existing customers.
• D) Marketing is the process of processing orders and shipping products or services to customers, whereas customer service is concerned with choosing the right customer for the product.

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Definitions:

Multiculturalism

The public policy for managing cultural diversity in a multi-ethnic society, officially stressing mutual respect and tolerance for cultural differences within a country's borders.

Cultural Pluralism

A condition or system in which various cultural groups coexist within a society, retaining their individual cultural identities.

Industrial Revolution

A period of major industrialization from the late 18th to early 19th century that marked a profound change in society with the introduction of machinery.

Steam Engine

A heat engine that performs mechanical work using steam as its working fluid.