________ Is a Philosophy in Which Management Improves Operations Throughout

question 129

Multiple Choice

________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

• A) Cost-benefit approach
• B) Customer focus
• C) Customer relationship management
• D) Total quality management

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Definitions:

Fed

Short for the Federal Reserve, which is the central banking system of the United States, responsible for monetary policy.

Interest Rates

The cost of borrowing money or the return on investment, expressed as a percentage of the principal.

Wealth Effect

The change in spending behavior by individuals or households due to a change in their wealth, often as a result of asset price changes.