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Classify each cost item into one of the business functions of the value chain, either (1) R&D, (2) design, (3) production, (4) marketing, (5) distribution, or (6) customer service.
Item:
a.cost of samples mailed to promote sales of a new product
b.labor cost of workers in the manufacturing plant
c.bonus paid to a person with a 90% satisfaction rating in handling customers with complaints
d.transportation costs for shipping products to retail outlets
Iberian Peninsula
A peninsula located in the southwest corner of Europe, traditionally divided among Spain, Portugal, Andorra, and a small part of France.
The Moors
A medieval term historically referring to Muslim inhabitants of the Maghreb, the Iberian Peninsula, Sicily, and Malta during the Middle Ages.
Edward VI
The King of England and Ireland from 1547 to 1553, noted for his young age at accession and for the Protestant reforms initiated during his reign.
Mary I
Queen of England from 1553 to 1558, known for her attempt to reassert Roman Catholicism in England and her persecution of Protestants, earning her the nickname 'Bloody Mary.'
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