Customer Response Time Involves ________

question 79

Multiple Choice

Customer response time involves ________.

• A) the speed it takes a customer to respond to an advertisement and place an order
• B) the speed at which an organization responds to customer requests
• C) the speed it takes to develop a new product
• D) the speed it takes an organization to develop a Total Quality Management (TQM) program

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Definitions:

Placebo

A substance with no therapeutic effect, used as a control in testing new drugs, or used to provoke a psychological benefit to the patient.

Secondary Reinforcers

Secondary reinforcers are stimuli that become reinforcing through their association with primary reinforcers, such as praise, money, or grades, which are not inherently rewarding but are valued through learned associations.

Conditioned Reinforcers

Stimuli or rewards that have become reinforcing through their association with a primary reinforcer.

Punishers

Stimuli that decrease the likelihood of a behavior being repeated, often used in behavioral psychology.