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Classify each cost item into one of the business functions of the value chain, either (1) R&D, (2) design, (3) production, (4) marketing, (5) distribution, or (6) customer service.
Item:
a.cost of samples mailed to promote sales of a new product
b.labor cost of workers in the manufacturing plant
c.bonus paid to a person with a 90% satisfaction rating in handling customers with complaints
d.transportation costs for shipping products to retail outlets
Mental Craving
A powerful and often uncontrollable desire or longing for a specific substance, experience, or activity, typically associated with addiction or dependence.
Physical Dependence
A physiological state of adaptation to a substance, where withdrawal symptoms occur if the substance is abruptly decreased or stopped.
Tolerance
The ability or willingness to accept opinions, beliefs, or behaviors that one disagrees with.
Short-Term Treatment
Therapeutic interventions or medical treatments designed to resolve issues or alleviate symptoms in a relatively brief period.
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