Match Each Definition to the Corresponding Term.​​

question 33

Multiple Choice

Match each definition to the corresponding term.​​
-Active listening

• A)The gradual, unconscious mental process of absorbing ideas and taking in information that resembles the tendency of fluids to gradually soak through absorbent material
• B)Strongly entrenched as habit patterns; usually start with “don’t,” “stop,” or “quit”
• C)A problem-solving strategy to help two disagreeing parties dissipate their frustration and bring their opposing views to a common solution; the method requires active listening and respectful, nonjudgmental communication
• D)Walking in another’s shoes and understanding what the other feels
• E)Discussions that occur when there is a lot at stake, when emotions are strong, or when opinions clash; offer a strategy for handling discussions with a clear sense of desired outcomes as well as a clear sense of the desired relationships when the conversations are concluded
• F)A way of expressing ideas and feelings that allows a person to stand up for rights while fully respecting the rights of others
• G)Deals only superficially with the content of the communication and fails completely to address the feelings or emotions of the persons sharing in the communication
• H)Feeling sorry for others
• I)The listener refrains from lecturing, advising, or informing; the listener simply listens and reflects the feelings he or she perceives from seeing and hearing the other person
• J)Recognizing and protecting the dignity and rights of children

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Definitions:

Malice

The intention to do harm or act with ill will towards someone.

Defamation

A false statement made about an individual or business that causes harm to their reputation, which can be categorized as either slander (spoken) or libel (written).

Qualified Privilege

A legal defense that protects individuals from defamation lawsuits if the statements were made without malice and with a legitimate purpose.

Innuendo

An indirect or subtle reference, often derogatory or defamatory, which implies something negative.