The TD Bank Example Described in the Textbook Had Several

question 41

Multiple Choice

The TD Bank example described in the textbook had several goals.Which statement best describes those goals?

• A) to improve productivity for the bank's front-line employees
• B) to improve the confidence level of the bank's front-line employees
• C) to link its training programs to the bank's strategic plan
• D) to decrease the number of robberies and improve safety for the bank's employees

---

Definitions:

Direct Labor

The workforce costs directly involved in producing a product or delivering a service, excluding indirect labor expenses.

Differential Cost

The variance in overall expenses incurred when choosing one option instead of another.

Relevant Costs

Costs that will be affected by a decision and hence should be considered in the decision-making process.

Milling Machine Constraint

A limitation or bottleneck in the production process caused by the capacity or capability of the milling machine.