The TD Bank Example Described in the Textbook Had Several

question 41

Multiple Choice

The TD Bank example described in the textbook had several goals.Which statement best describes those goals?

• A) to improve productivity for the bank's front-line employees
• B) to improve the confidence level of the bank's front-line employees
• C) to link its training programs to the bank's strategic plan
• D) to decrease the number of robberies and improve safety for the bank's employees

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Definitions:

In-House

Activities, processes, or services performed within an organization by its employees rather than being outsourced to external providers.

Outsourced Training

The practice of hiring external service providers to design and deliver training programs for employees.

Needs Analysis

A systematic process to determine and address gaps between current conditions and desired conditions or needs.

External Recruiting

Is the process of looking to sources outside the organization for prospective employees.