How Many Elements Are Given in a Training Objective That

question 12

Multiple Choice

How many elements are given in a training objective that states "The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift,using customer information software,and will be able to generate $850 in incremental revenue from new customers"?

• A) 2
• B) 3
• C) 4
• D) 5

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Definitions:

Storyboard

A visual representation consisting of sketches or images displayed in sequence for the purpose of pre-visualizing a motion picture, animation, motion graphic, or interactive media sequence.

Visuals

Graphic elements such as charts, graphs, images, and videos used to supplement text or oral communication, enhancing understanding and retention.

Freewriting

A writing strategy involving continuous, nonjudgmental writing for a set period of time without regard for spelling, grammar, or topic.

Goodwill

Goodwill in business refers to the intangible asset that arises when a company acquires another entity at a price above its fair market value, reflecting the value of the company's brand, customer base, and other non-physical assets.