What Action Did TD Canada Trust Undertake to Ensure Greater

question 25

Multiple Choice

What action did TD Canada Trust undertake to ensure greater engagement during its interactive training sessions?

• A) offered everyone a small financial reward for attending
• B) provided pre-session information to each trainee to establish a common purpose
• C) included quizzes and employee participation in opinion polls during training
• D) paid careful attention to ensure employees' learning styles were considered

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Definitions:

Noise

Unwanted or irrelevant information or disturbances that can interfere with the communication process, perception, or understanding.

Encoding

The process of converting information into a particular format for efficient communication or storage.

Receiver

The individual or group who gets the message from the sender during the communication process.