What Was the Main Conclusion Arrived at in the Bell

question 7

Multiple Choice

What was the main conclusion arrived at in the Bell Canada vignette introduced in the textbook?

• A) changing a trainer had an effect on results
• B) lecture-style instruction had an effect on results
• C) the usage of instructional booklets had an effect on results
• D) Bell Canada needs to pay close attention to training costs

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Definitions:

Planned Activity

An organized, intended action or set of actions developed in advance.

Organizational Objective

A specific goal that an organization aims to achieve, which directs its internal decision-making and strategy.

Change

The process or act of making something different than it was before, involving alteration or transformation in structure, appearance, or behavior.

Raised

In a workplace context, typically refers to an increase, such as in salary, level, or awareness about an issue.