What Type of Challenge Did TELUS's Original Process for Sourcing

question 7

Multiple Choice

What type of challenge did TELUS's original process for sourcing external training service providers create for the company?

• A) lack of consistency by vendors in interpreting TELUS's training requirements
• B) a negative ROI associated with many of their training initiatives
• C) lack of an integrated corporate-wide strategic training process
• D) a few vendors controlling the majority of training programs, leading to complacency and a general lack of creativity in training delivery

---

Definitions:

Profit-maximizing Quantity

The point of production where a company reaches its maximum profit, occurring when marginal revenue is equal to marginal cost.

Profit-maximizing Price

The price at which a firm can achieve the highest possible profit.

Total Cost

Refers to the complete cost of production that includes both fixed and variable costs.

Total Revenue

The total amount of money a firm receives from the sale of its products or services, calculated by multiplying the price per unit by the number of units sold.