Several Studies Cited in the Textbook Appear to Link Training

question 23

Multiple Choice

Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies?

• A) training often leads to higher turnover and gross margins
• B) training has a positive impact on overall customer satisfaction and profit levels
• C) training is not linked to increases in productivity
• D) training has a positive effect on an organization's competitiveness but no impact on performance

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Definitions:

Marginal Revenue

The supplementary earnings received from the sale of one extra unit of a good or service.

Monopoly Power

Monopoly power refers to the ability of a company or entity to control the supply of a good or service, and to significantly influence the terms and price under which it is sold.

Marginal Cost

The extra financial burden of producing another unit of a good or service.

Monopoly Power

The ability of a single seller to control market prices and output in a particular industry.