Which of the Following Is a Measure of the Balanced

question 93

Multiple Choice

Which of the following is a measure of the balanced scorecard's customer perspective?

• A) Number of client complaints
• B) Defect rates
• C) Number of process improvements
• D) Revenue growth

---

Definitions:

Dysfunctions

Elements or aspects of a society that may disrupt or harm its stability and functionality.

Social Order

The arrangement of practices and behaviors on which society’s members base their daily lives, aimed at maintaining stability and predictability.

Conflict Theory

A theory that views social and economic institutions as tools of the struggle between groups or classes, used to maintain inequality and the dominance of the ruling class.

Functionalism

A theoretical framework in sociology that emphasizes the interconnectivity and interdependence of societal institutions and their roles in maintaining social order.