After Participating in a Training Program, Workers at a Local

question 60

Multiple Choice

After participating in a training program, workers at a local restaurant began to demonstrate greater concern for delivering a "wow" customer experience. As a result, customer satisfaction surveys undertaken by the restaurant began to show improvements in overall customer satisfaction levels, which impacted profitability. Which term describes this organizational outcome linked to training?

• A) near transfer
• B) horizontal transfer
• C) far transfer
• D) vertical transfer

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Definitions:

Conservation

A cognitive principle, identified by Jean Piaget, recognizing that certain properties of objects (such as volume, mass, number) remain the same despite changes in the form or arrangement of the objects.

Egocentric Thinking

A cognitive perspective characterized by the inability to differentiate between one's own perspective and that of others, often associated with early developmental stages.

False Belief

A cognitive test used to understand theory of mind, which measures the recognition that others can hold beliefs about the world that are incorrect.

Theory Of Mind

An understanding of what another person might be thinking, believing, feeling, or expecting or what that person’s reaction might be in a particular set of circumstances.