What Contributory Factor Is Associated with Exceptional Customer Service

question 66

Multiple Choice

What contributory factor is associated with exceptional customer service?

• A) selection and recruitment
• B) training commitment
• C) education levels
• D) management

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Definitions:

Empowerment

The process of increasing the capacity of individuals or groups to make choices and transform those choices into desired actions and outcomes.

Amount of Experience

Refers to the length of time or the depth of engagement one has had in a particular activity, job, or field, often impacting their skill level and proficiency.

Servant Leadership

A leadership philosophy which emphasizes the leader's role as serving the needs of others first, promoting the growth and well-being of communities and individuals.

Follower Performance

Refers to the output or achievements of individuals who are guided and directed by leaders within an organization.