What Was the Catalyst Behind TELUS Changing Its Corporate Learning

question 28

Multiple Choice

What was the catalyst behind TELUS changing its corporate learning philosophy?

• A) realization of the significant role technology plays in learning
• B) the result of a strategic corporate-level review of their processes
• C) realization that internal programs were simply too expensive
• D) realization that learning is not an event but rather an ongoing multifaceted process

Understand the effects of specific drugs on behavior and physical health.

Apply communication strategies to enhance patient interviews and improve data collection.

Recognize the role and principles of patient education within healthcare.

Understand the use of SOAP charting for organizing patient information.

---

Definitions:

Emotional Expressions

The outward display of feelings such as happiness, anger, or fear, through facial expressions, body language, and vocal tone.

Unhappiness

A feeling of sadness, or not being satisfied or content with life or the current situation.

Basic Emotions

Fundamental emotions that are hard-wired in humans and include happiness, sadness, fear, disgust, surprise, and anger.

Cognitive Response

The internal thought process and mental activities triggered by external stimuli, influencing how information is perceived, processed, and remembered.