When Banks Use Security Cameras to Observe Problems Customers May

question 5

Multiple Choice

When banks use security cameras to observe problems customers may have in using ATMs, this is an example of ________.

• A) momentary observation
• B) mechanical observation
• C) complaint analysis
• D) experimentation
• E) physiological observation

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Definitions:

Promotion

The action of raising someone to a higher position, grade, or rank, or the process of advocating or supporting a particular cause, idea, or product.

Evaluation

The process of assessing or judging the value, performance, or quality of something through analysis.

Distress

High levels of stressors that have destructive and negative effects on effort and performance.

Stressors

Factors or conditions that induce stress, potentially leading to a range of psychological and physiological responses.