When Considering How Well a Company Is Doing Keeping Customers

question 95

True/False

When considering how well a company is doing keeping customers happy and understanding their needs and wants, financial and nonfinancial measures can be used.

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Definitions:

Diaphragm

A major muscle involved in breathing, separating the thoracic cavity from the abdominal cavity.

Ligamentum Arteriosum

A small ligament that is the remnant of the ductus arteriosus formed within 3 weeks after birth.

Pulmonary Trunk

A major artery that conducts blood from the right ventricle of the heart to the lungs for oxygenation.

Aorta

The largest artery in the body, originating from the left ventricle of the heart, and supplying oxygenated blood to the circulatory system.