An Example of a Nonfinancial Measure for Customer Satisfaction Is

question 101

Multiple Choice

An example of a nonfinancial measure for customer satisfaction is ________.

• A) number of defective units shipped as a percentage of total units shipped
• B) warranty claims by customers
• C) liability claims incurred to the company
• D) rework costs due to inefficiency

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Definitions:

Predictor

A statistical measure or model used to estimate future trends or outcomes based on historical data.

Shareholder's Equity

The residual interest in the assets of a corporation after deducting its liabilities, often referred to as stockholder's equity or owner's equity.

Share Capital

The funds raised by a company through the sale of its shares, representing the equity stake of its shareholders.

Retained Earnings

The portion of a company's profits that is kept or retained rather than paid out as dividends to shareholders, often used for reinvestment.