Which of the Following Is an Example of a Nonfinancial

question 19

Multiple Choice

Which of the following is an example of a nonfinancial measure for customer satisfaction?

• A) average manufacturing time for key products
• B) contribution margin earned on popular products
• C) on time delivery rates
• D) time and effort spent on machine repairs

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Definitions:

Evaluation

The systematic process of examining a program, concept, or object to judge its effectiveness, strengths, and weaknesses, often in comparison to standards or benchmarks.

Proposal Structure

The organization and layout of a proposal document, typically including sections such as introduction, methodology, and budget.

Memo Format

This term describes a specific, concise document format usually used for communication within an organization, characterized by a direct style and typically addressing a single subject.

Preliminary Report

An initial document that outlines the findings or results of an investigation or study before the final report is completed.