Which of the Following Is an Advantage of COQ Measures

question 32

Multiple Choice

Which of the following is an advantage of COQ measures?

• A) They help managers aggregate costs to evaluate the tradeoffs of incurring prevention costs and appraisal costs to eliminate internal and external failure costs.
• B) They detect and provide immediate short-run feedback on whether quality-improvement efforts are succeeding.
• C) They forecast customer satisfaction and employee satisfaction, which are useful indicators of long-run performance.
• D) They direct attention to financial processes that help managers identify the precise problem areas that need improvement.