An Advantage of Nonfinancial Measures of Quality Include That They

question 56

Multiple Choice

An advantage of nonfinancial measures of quality include that they ________.

• A) focus managers' attention on how poor quality affects operating income
• B) assist in problem solving by comparing costs and benefits of different quality-improvement programs and by setting priorities for cost reduction
• C) are useful indicators of future long-run performance
• D) use certain statistical measures to justify their data

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Definitions:

Intolerance of Criticism

A defensive and negative reaction to feedback or criticism, marked by refusal to accept or consider it constructively.

Grandiose Sense

An inflated sense of self-importance or superiority over others.

Dogmatism

The tendency to lay down principles as incontrovertibly true, without consideration of evidence or the opinions of others.

Cooperate

The act of working or acting together for a common purpose or benefit.