Without Financial Quality Measures, ________

question 132

Multiple Choice

Without financial quality measures, ________.

• A) customer satisfaction and employee satisfaction cannot be measured
• B) the short-run effectiveness of nonfinancial quality measures is questionable
• C) cost-benefit analysis is not possible
• D) quality problems might not be identified until it is too late

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Definitions:

Conditioned Stimulus

An initial neutral cue that, once linked with an unconditioned stimulus, gradually leads to a conditioned response.

Conditioned Response

A learned response to a previously neutral stimulus that has become conditioned by being paired with an unconditioned stimulus.

Habituation

A psychological learning process wherein there is a decrease in response to a stimulus after being repeatedly exposed to it.

Acquisition Behavior

A behavioral psychology term referring to the process of learning new behaviors, often through conditioning.