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Two common operational measures of time are customer-response time and on-time performance.
Relationship Capital
The value derived from the relationships an organization maintains with its customers, partners, and other stakeholders.
Perceived Value
The customer's assessment of the worth or usefulness of a product or service based on its ability to meet their needs and expectations.
Market Share
Market Share represents the percentage of an industry's sales that is earned by a particular company over a specified time period, indicating its competitiveness and customer base size.
Lifetime Value
The predicted net profit attributed to the entire future relationship with a customer.
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