Brown Laundry Has a Variable Demand

question 86

Essay

Brown Laundry has a variable demand. The daily demand ranges from 100 to 140 customers a day with an average of 5 items. The average daily demand is 110 customers. The laundry operates 10 hours a day. Each order takes approximately 5 minutes.
Required:
a.What is the average customer waiting time, in minutes?
b.What is the cycle time for an order?
c.The manager has decided that the waiting time is too long and has increased the workday to 11 hours. What is the waiting time now? Will the customers be any happier?

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Definitions:

Phobias

Persistent, excessive, and irrational fears of specific objects, situations, or activities that lead to a compelling desire to avoid the feared stimuli.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired: a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Biopsychosocial Model

A comprehensive approach to health and disease that considers biological, psychological, and social factors.

Diathesis-Stress Model

A psychological theory that explains behavior as both a result of genetic and biological predispositions and life stressors.