For Each of the Following Balanced Scorecard Measures, Identify Which

question 11

Essay

For each of the following Balanced Scorecard measures, identify which of the four perspectives (Financial, Customer, Internal Business Process, or Learning and Growth) the measure best represents.
________a.On-time delivery of gasoline from refineries to retail stations
________b.Customer satisfaction
________c.Common stock price
________d.Return on investment
________e.Market share
________f.Number of days lost to accidents
________g.Employee satisfaction
________h.Friendliness of employees
________i.Repeat purchases
________j.Cash flow from operations

---

Definitions:

Credit Sales

Sales made by a business where the customer is allowed to pay at a later date, as opposed to immediate cash transactions.

Cash Received

The total amount of cash received by a business during a specific period, from various sources like sales, investments, or financing.

Cost of Goods Sold

The direct costs attributable to the production of the goods sold by a company, including the cost of the materials and labor directly used to create the product.

Budget Committee

A group responsible for developing and monitoring an organization's financial plan, including income and expenditures.